FAQs

Can I pay in installments?

Yes. Upon booking, you will see an option to pay in 2 instalments – 50% at the time of booking and 50% 4 weeks before the hire commences. Please choose ‘pay in instalments’ at time of booking.

What documents do I need to hire a motorhome?

For UK Hirers:

For Non-UK Hirers:

Am I eligible to hire a motorhome?

In order to be eligible to hire a motorhome, you will need to meet the following criteria:

What happens if I break down?

Breakdown cover is included in all vehicle hires as standard.

What is NOT covered by the standard hire insurance?

Please see section 16 in our ‘terms and conditions’ for full exclusions, however, this will include:

We recommend that you take out additional travel insurance, as you may be able to claim against it for such exclusions should the need arise.

Will I need to put down a security deposit?

Yes. The security deposit is a refundable cost that covers any potential damage that may have occurred to the vehicle whilst it has been on-hire. Should the damage exceed the level of the security deposit, then any amounts above this threshold will be covered by the insurance policy. Some people liken the security deposit to an excess amount on an insurance policy. Ultimately, your financial exposure will be no more than the security deposit.

How much is the security deposit?

The standard insurance policy has a security deposit of £1,250 GBP excluding the following vehicles:

Prices of vehicle hire quoted include this as standard.

Where can I go in my motorhome?

You will be permitted to travel anywhere within the UK or mainland Europe. However, if you plan on traveling outside the UK, please advise us in advance.

If you would like holiday ideas or tips on places to visit while you are away, our knowledgeable team will be more than happy to help you plan your trip. Simply give us a call on 0333 200 1663 or speak to us via our live chat.

Can I take my motorhome on a ferry?

Yes, but please remember to check and book in advance with the ferry operator. You will need to know the dimensions of the motorhome for any ferry bookings. Dimensions for our vehicles can be found on the specifications tab of each vehicle description page.

What do I do with my car while I’m on holiday?

At each Gill's Motorhomes hub, we have a secure car park where you can leave your own car. Please let us know in advance if you wish to take advantage of this.

How can I pick up my motorhome?

England:

We can collect you from Birmingham Airport, East Midlands Airport, or Bristol Airport for a small fee. If you are driving, you can leave your car in our secure car park for the duration of your hire.

Scotland:

We can collect you from any airport, train station or bus station within Edinburgh or Glasgow for a small fee. If you are driving, you can leave your car in our secure car park for the duration of your hire.

Please let us know which arrangement suits you.

Is there a minimum hire period?

The minimum hire period is 3 nights & 4 days.

What if I need to cancel my booking?

Please see our cancellation policy contained within our ‘Terms and Conditions’ section 6.

Can I smoke in the motorhome?

No, smoking is not permitted in any of our vehicles.

What can I run on the leisure battery?

When the motorhome is connected to a mains power supply, almost anything.

When the motorhome is not connected to a mains power supply, all the equipment contained within the vehicle will work, i.e. hot water, central heating, fridge/freezer, lights, cooker and microwave. However, anything that requires 240v will not work, i.e. hairdryers, hair straighteners, toasters etc.

If you want to wild camp away from a mains electricity supply, we can provide hi-powered generators. Please select this as an optional extra when booking.

Do your motorhomes have toilets and showers?

Yes. All our motorhomes have chemical toilets and hi-powered showers.

What if I run out of gas?

We supply full and partially-full gas cylinders as part of your hire and can provide you with an extra cylinder should you feel that you need it. In the unlikely event that you do run out, they are readily available from a variety of stockists.

Are the motorhomes ok to use in winter?

All our motorhomes are fully winterised and insulated. All vehicles have central heating so can be used all year round. In fact, some of our customers prefer to hire in winter to take advantage of feeling cosy and warm in the motorhome while it's frosty outside.

Can I plug in my iPhone/iPod/MP3?

Yes, all our motorhomes have USB connections.

How can I charge my phone?

Yes. Either via a USB or as you would normally at home via the mains plug socket and charger. Please be aware that plug sockets require connection to 240v mains supply.

Where can I store my bike?

All of our motorhomes have bicycle racks fitted which can accommodate 4 bikes. We also offer the optional extra of a box trailer which you can tow behind the motorhome (licence permitting) and you could also store your bikes there.

What equipment will I have to cook?

All our motorhomes have a 3 burner gas hob, an oven, microwave and a fridge so cooking is similar to your own home kitchen. Kitchen utensils, crockery, cutlery etc. are all provided as standard.

How easy is it to set the beds up?

This depends on which motorhome you hire. Some have fixed beds which require no set up at all; others have electric beds which operate at the touch of a button, and some have beds that are made up from the lounge/living area. All options are simple to assemble and we will cover bed set up with you during your vehicle orientation at the start of your hire. We’re also only a phone call away should you forget!

Is there a limit on how many miles I can travel?

We ask customers to limit their mileage to 1000 miles per week. Typically, this is enough for most customers. However, if you want to exceed this limit, we charge 20p per mile thereafter.